Shipping policy
Shipping Policy — Eddy Ratty Official Store
Effective Date: October 2025
Last Updated: October 2025
Welcome to Eddy Ratty Official Store — your destination for Afrobeat-inspired fashion, accessories, and official merchandise.
We’re proud to offer Free Worldwide Shipping on all orders, ensuring our fans can enjoy seamless delivery without extra costs.
1. Free Shipping Policy
We offer Free Standard Shipping on all orders to the following regions:
United Kingdom 🇬🇧
United States 🇺🇸
Canada 🇨🇦
Europe 🌍
Other international regions (selected countries)
No minimum purchase amount is required — every order qualifies for free delivery.
2. Order Processing
All orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays).
You will receive an order confirmation email once your order has been placed and a shipping confirmation email with tracking details once it’s dispatched.
If we experience unusually high order volumes, processing may take an additional 1–2 business days.
3. Estimated Delivery Times
Region Estimated Delivery Time
United Kingdom 5–10 business days
United States 7–14 business days
Canada 7–14 business days
Europe 10–20 business days
Other International 15–25 business days
Please note: These are estimated timeframes. Delays may occur due to customs clearance, courier delays, or local postal schedules.
4. Tracking Information
All orders include tracking at no additional cost.
Once your order ships, you’ll receive a tracking number via email so you can monitor your package’s journey.
Please allow up to 48 hours for the tracking link to update after shipping.
5. Customs, Duties & Taxes
We cover standard shipping, but customs or import duties (if applicable in your country) are not included and remain the customer’s responsibility.
We are not responsible for delays caused by customs inspections or local postal authorities.
6. Incorrect Address or Delivery Issues
Please ensure that your shipping information is correct before completing checkout.
If your order is returned due to an incorrect address, reshipping fees may apply.
We are not responsible for lost packages caused by inaccurate delivery details provided by the customer.
7. Lost or Missing Packages
If your order shows as delivered but you haven’t received it:
Check with your local postal office or neighbors.
Wait 24 hours, as some couriers mark packages “delivered” before actual drop-off.
If your package is still missing, contact us at info@eddyratty.com
— we’ll investigate immediately.
8. Digital Products
For digital music purchases (albums, singles, or downloads), you will receive an instant email delivery or secure download link after checkout.
No physical shipment is required for digital items.
9. Delays and External Factors
While we strive for timely delivery, unforeseen circumstances (e.g., customs delays, courier strikes, or extreme weather) may affect delivery times.
We appreciate your understanding and will assist you in tracking any affected orders.
10. Contact Us
For any shipping-related inquiries or support, please reach out to:
📧 info@eddyratty.com
📍 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ