Refund policy
🎵 Eddy Ratty Official Store – Return & Refund Policy
Effective Date: October 2025
Last Updated: October 2025
At Eddy Ratty Official Store, we’re dedicated to delivering quality products that represent the spirit and energy of Afrobeat culture. If you’re not completely satisfied with your order, we’re here to help.
🕒 Return Window
You have 30 days from the date of delivery to request a return or exchange.
After 30 days, unfortunately, we can’t offer a refund or replacement.
👕 Eligibility for Returns
To be eligible for a return:
Your item must be unused, unwashed, and in the same condition that you received it.
It must also be in the original packaging.
Proof of purchase (order number or receipt) is required.
Eligible items include:
Hoodies, T-shirts, hats, and apparel
Physical merchandise such as CDs or vinyl (if unopened or damaged upon arrival)
🎧 Non-Returnable Items
Certain items cannot be returned:
Digital music downloads, gift cards, and promotional items
Items purchased during final sale or clearance events
Download links or free gifts received through email signup or promotions
🚚 Return Method
We currently accept returns by mail only.
To initiate a return, contact us first at support@eddyratty.com
with your order number and reason for return.
We’ll guide you through the process and provide a return address.
Once your return is received and inspected, we’ll notify you by email that we have received your item and confirm whether your refund is approved.
💳 Refunds
If approved, your refund will be processed automatically to your original method of payment within 5–10 business days.
If you haven’t received a refund after this period, please check with your bank or payment provider before contacting us.
🔁 Exchanges
We replace items only if they are defective or damaged.
If you need to exchange an item for the same product in a different size or color, email support@eddyratty.com
and include your order number and photos (if applicable).
📦 Return Shipping Fees
Returns for defective or incorrect items: Free return shipping.
Returns for any other reason: the customer is responsible for return shipping costs.
We recommend using a trackable shipping service to ensure your return reaches us safely.
📩 Contact Us
If you have any questions about our Return & Refund Policy, please reach out to:
📧support@eddyratty.com
📧 Questions or Support
For any reture-related inquiries or issues, please contact our support team at:
myreturn@eddyratty.com